Privacy Policy

Depending on the services you request, we may collect information such as your name, mobile number, email address, billing details, travel dates, number of travellers, destination preferences, accommodation preferences, transportation requirements, passport or identity information where required for travel arrangements, and other information necessary to plan or provide your requested services.

When you contact us through forms, email, telephone, WhatsApp, or other communication channels, we may retain the information you provide to respond to your enquiry and provide travel assistance.

We may also automatically collect limited technical information such as your IP address, browser type, device information, pages visited, approximate usage information, and website interaction data.

We may use the information collected from you to:

• Respond to tour and travel enquiries.
• Prepare customized itineraries and quotations.
• Process bookings and payments.
• Arrange hotels, transportation, sightseeing, activities, transfers, and other travel services.
• Communicate booking confirmations, itinerary changes, travel updates, and important service information.
• Provide customer support before, during, and after your trip.
• Process cancellations, modifications, refunds, or other booking-related requests.
• Improve our Website, services, and customer experience.
• Send travel-related updates, newsletters, offers, or promotional communications where permitted and where you have provided appropriate consent.
• Prevent fraud, misuse, unauthorized transactions, and security incidents.
• Comply with applicable legal, regulatory, accounting, taxation, and governmental requirements.

Make Memories may share relevant information with trusted third-party service providers when such sharing is necessary to provide the travel services requested by you.

These parties may include hotels, resorts, airlines, transport operators, local travel partners, tour operators, activity providers, payment processors, visa or documentation service providers, insurance providers, and other suppliers involved in fulfilling your booking.

We only intend to share information reasonably necessary for the relevant service or transaction.

We may also disclose information where required by law, government authorities, courts, regulatory bodies, or law-enforcement agencies.

Payments made through the Website or through third-party payment platforms may be processed by authorized payment service providers.

Make Memories does not intend to store complete debit card, credit card, banking passwords, or other sensitive payment credentials on its own servers unless specifically required and lawfully permitted.

Payment information may be subject to the privacy policies and terms of the respective payment service provider.

Our Website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, analyze traffic, and improve your browsing experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.

Our Website may contain links to third-party websites, booking platforms, payment gateways, social media platforms, hotel websites, airline websites, or other external services.

Make Memories is not responsible for the privacy practices, content, security, or policies of such third-party websites.

We recommend reviewing the privacy policy of any third-party service before sharing your information with them.

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

We may retain personal information for as long as reasonably necessary to provide services, maintain booking and transaction records, resolve disputes, comply with legal and regulatory requirements, maintain financial and accounting records, and protect our legitimate business interests.

When information is no longer required for these purposes, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

Our Website and services are intended for general users and travellers. We do not knowingly collect personal information from children except where such information is voluntarily provided by a parent, guardian, or accompanying traveller for legitimate travel-related purposes.

Parents or guardians should ensure that information relating to minors is provided only where necessary for the requested travel service.

Depending on applicable law, you may have rights concerning your personal information, including the ability to request access, correction, updating, or deletion of certain information, or to withdraw consent where applicable.

To make a privacy-related request, you may contact us using the details provided below.

We may need to verify your identity before processing certain requests.

If you have opted to receive travel updates, newsletters, or promotional communications from us, we may contact you through email, telephone, WhatsApp, SMS, or other permitted communication channels.

You may request to stop receiving marketing communications at any time. However, you may continue to receive essential communications relating to an existing booking, payment, itinerary, cancellation, or other service.

Make Memories may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

Any updated version will be published on this page with a revised effective date.

For questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact: